How Long Does An Order Take To Arrive?

Most orders are processed and shipped within 1-3 business days from the date of purchase. Typically, standard shipped orders are delivered in 5-8 business days, while express orders arrive within 1-2 business days.

International orders transit time will vary depending on location. Please refer to our Shipping page for additional information

What is your return policy?

Free returns and exchanges for full-price US purchases within 14 days of receiving your order. International exchanges are free, but refunds may incur a return shipping fee.

Refer to our Returns+Exchanges page for more info.

How To Return My Items?

To initiate a return or exchange, contact us at hello@theothelabel.com. Include details on the reason for the return, and we'll assist you by providing a return label.

How Can I Choose The Right Size For Me?

We have included a sizing guide for all of our products, which can be accessed on our product pages. If you require additional information on sizing, please contact us.

Which Payment Methods Do You Accept?

THEO accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• ShopPay: If you prefer to divide your payment into four installments.

Please note that your billing address must match the address on your credit card statement.

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates. Please contact us if you do not receive a confirmation email with tracking info.

Do you offer international shipping?

International orders are shipped out via DHL. Shipping costs are determined by your location and the order size.

We do not cover duties and taxes for international orders. Customers may be subject to additional charges imposed by customs in their respective countries before receiving their packages. It is recommended to check with local customs authorities to understand the potential duties and taxes associated with your order.

How Can I Contact Customer Support?