Shipping Information

PROCESSING TIME

Most orders are processed and shipped within 1-3 business days from the date of purchase.

ESTIMATED SHIPPING TIME

Within the US: Less than 5 business days

US to Canada: 3-5 business days

US to South America: 5-10 business days

US to Asia: 7-10 business days

US to Australia, New Zealand, Africa, Middle East: 7-10 business days

Please note that these shipping estimates are provided for reference only. Actual delivery times may vary based on location and customs clearance.

Expedited Shipping

We provide expedited shipping exclusively for domestic US orders. Additional charges apply for expedited shipping.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email. If you haven't received tracking details or cannot locate the confirmation email, please contact us at hello@theothelabel.com

Lost Packages

If your package is lost in transit, please contact us at hello@theothelabel.com. While we will make every effort to assist you, we are not responsible for packages with proof of delivery.

US ORDERS

All US orders are shipped via UPS. Currently, we provide free ground shipping for all orders within the US. Expedited shipping options are available for an extra charge.

Sales Tax

As an e-commerce company based in the US, we are required to charge sales tax on orders shipping to certain states. The applicable taxes are automatically calculated at checkout.

INTERNATIONAL ORDERS

International orders are shipped out via DHL. Shipping costs are determined by your location and the order size.

Do You Cover Duties and Taxes on International Orders?

We do not cover duties and taxes for international orders. Customers may be subject to additional charges imposed by customs in their respective countries before receiving their packages. It is recommended to check with local customs authorities to understand the potential duties and taxes associated with your order.